This policy explains how NETICKS inc (“NETICKS inc”, “we”, “us”) collects, uses and protects personal information. It covers the Neticks EV charging service at neticks.com and the parcel-shipping platform Bid2Ship at bid2ship.eu, which NETICKS inc builds, owns and operates. References to “Bid2Ship” mean NETICKS inc trading as Bid2Ship.
We collect the information you give us directly — your name, email address, telephone number, billing details and, for Bid2Ship, the sender and recipient details of the parcels you send. We also collect technical information such as device and usage data when you use our websites.
We use personal information to provide the services you ask for, to communicate with you about them, to take payment, to meet our legal obligations, and to improve and secure the services. We do not sell personal information.
Bid2Ship customers may choose to receive parcel delivery updates by text message. Customers opt in themselves: they sign in at bid2ship.eu, open Settings → Notifications, tick the SMS box, which is not pre-ticked, and type their own mobile number. The consent step is shown publicly at bid2ship.eu/sms. We record the date and time consent was given. We never buy, import or add mobile numbers on a customer’s behalf.
The messages are transactional only: one confirmation when the customer opts in, and up to three updates per shipment — collected by the courier, out for delivery, and delivered. We do not send marketing or promotional text messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
A customer’s mobile number is disclosed only to the telecommunications provider that transmits the message to the handset, strictly in order to deliver it, under contract and for no other purpose.
Message frequency varies with the number of shipments sent. Message and data rates may apply. Customers may stop the messages at any time by unticking the SMS option in Settings → Notifications or by replying STOP to any message. Reply HELP for help, or contact support@bid2ship.eu. Carriers are not liable for delayed or undelivered messages.
We share personal information only with service providers who process it on our behalf — payment processors, hosting providers, the couriers that carry a shipment, and the telecommunications provider that delivers a text message. All act under contract and only on our instructions.
We keep personal information only as long as necessary for the purposes described here, to comply with our legal obligations, to resolve disputes and to enforce our agreements. It is then securely deleted or anonymised.
You may request access to your personal information, or its correction or deletion, and you may object to or restrict how we process it. Where processing rests on consent you may withdraw that consent at any time. Write to privacy@bid2ship.eu.
We apply technical and organisational measures to protect personal information, including encryption in transit, access controls and secure credential storage. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
NETICKS inc
General and SMS programme support: support@bid2ship.eu
Privacy and data requests: privacy@bid2ship.eu